Registered Managers

All social care organisations who provide services such as personal care and residential or nursing accommodation are regulated by the Care Quality Commission (CQC). These care providers must have an appointed person registered with the CQC who is responsible for the day-to-day management of the care that is being delivered. This person is the Registered Manager.

The role of a Registered Manager is diverse and challenging, but also extremely rewarding. Not only are they responsible for the people in their care, they also provide support to relatives and leadership to staff. They are accountable for the daily activity carried out by the organisation and have a legal responsibility to ensure all relevant regulations are adhered to.

Becoming a Registered Manager

Registered Managers have usually progressed from senior positions within the care sector because they have relevant qualifications and experience. However, leadership skills from other sectors are transferable and will help you to progress once you’ve gained relevant experience working in social care.

There are several qualifications you can study on your career path to become a care manager. Many social care employers will support you to study higher level diplomas or apprenticeships, in both social care and management, to formalise your skills and experience whilst working.

The core requirement for managers in social care is the Level 5 Diploma in Leadership and Management for Adult Care. This Diploma can only be undertaken whilst working in a leadership position such as a Team Leader or Deputy Manager.

In order to become a care manager registered with the CQC, you must meet the following conditions:

  • be of good character
  • be able to properly perform tasks that are intrinsic to the role
  • have the necessary qualifications, competence, skills and experience to manage the regulated activity
Search for Registered Manager Jobs

Kat Johns – Registered Manager, Trelawney Care

Kat finished school aged 16 with various GCSEs (all good grades Bs and Cs) but she wasn’t sure what she wanted to do. She went to college to study an NVQ in hospitality including silver service and found employment in various catering roles in local hotels.

After several years, she found the seasonal nature of hospitality work didn’t meet her needs as a parent and she started to look for full time work elsewhere. Aged 22, she joined a local domiciliary care agency – a decision she has never regretted. At the time, she didn’t think she had any relevant experience but in reality, as a mother and being responsible for a household, she had all the right skills for a career in social care.

She quickly completed an NVQ Level 2 and within 3 years started her Level 3. As she began to take on more responsibility as a senior carer, she also undertook more training including a “train the trainer” qualification. She started delivering training to her colleagues and supported their growing knowledge through a buddy system.

Some years later she completed a Level 3 qualification in Management and spent 12 months working in other social care settings to broaden her skills and understanding. She spent some time in residential care and gained experience providing end of life care. She returned to domiciliary care in a supervisory role and, from there, progressed into management via an apprenticeship.

Kat loves every aspect of the Registered Manager’s role. She enjoys being with and helping people. She understands the need to nurture the staff as she would the clients and still enjoys occasionally going out to provide face to face care. Kat knew University was not for her, despite her grades and ability, and is pleased to have found a career that allows her to work and study simultaneously in a role where she can make a real difference.

Useful links for Registered Managers careers