• Full time
  • Salary/Hourly Rate: £23,000 per annum

Website Disability Cornwall & Isles of Scilly

Job Opportunity! Adviser required to join our brilliant team!

We want everyone to live independently and well in their homes and communities and great advice is a key to that. Read more and apply….

Salary: £23,000 per annum based on 37 hours per week

Reports: to Advice Services Manager

Duration: Initially until 31 March 2023 and then subject to funding

Place of work: Guildford Road Industrial Estate, Hayle, TR27 4QZ

Working hours: Typically 9am-5pm Monday to Thursday, 9am-4.30pm on Fridays.

Benefits: Free parking at our office
Investors in People Gold Standard organisation with a great culture
Generous annual leave allowance of 31 days in the first year and increasing year on year to a maximum of 43 days.


Role Purpose:

To provide specialist person-centred information, advice and support to ensure disabled people access their rights and opportunities to a sufficient household income, the services and support they need to live independently and well, and to become full and active members of their communities.

You will be working as part of a small, dedicated and supportive team within our DIAL service overseen by the Advice Services Manager and focused on delivering the best possible outcomes for our clients. DIAL is a service delivered within disAbility Cornwall & Isles of Scilly, a user-led, disabled people’s organisation.


Activities and Responsibilities:

  • To provide generalist information, advice and support including welfare entitlements and maximising income, over the telephone, email and video calls, with occasional service delivery at community venues and home visits.
  • Provide signposting and referrals as needed, both in-house and to approved external providers and monitor the quality of this provision to ensure it achieves positive outcomes for clients
  • Support with the research, development and maintenance of a range of user-friendly, information resources, which can be tailored to individual need and accessed online or in print for clients and staff
  • To maintain awareness and knowledge of the relevant legislation, regulations and provision of benefits and undergo training as required
  • Maintain accurate and detailed client case-records on the CharityLog Case Management System
  • Follow up with all clients to ensure their needs have been met, identify what outcomes have been achieved and if any further action is needed.

These duties and responsibilities should not be regarded as either exclusive or exhaustive as the post holder may be required to undertake other responsibilities and determined duties commensurate with the grading of the post without changing the character of the post.


About Us:
disAbility Cornwall & Isles of Scilly is a disabled people’s user led organisation, a registered charity and company limited by guarantee. Our mission is to represent, include, support and empower (RISE) people living with a long-term health condition or disability, their families and carers in Cornwall and the Isles of Scilly. We do this via an extensive range of services, activities, partnerships and by working at a strategic level to ensure the voices of disabled people are heard.

We are a friendly and supportive team of people with diverse backgrounds, highly motivated to drive change and improve the lives of disabled people, their carers and families. We welcome applicants from all walks of life and take a flexible approach to supporting each member of our team to reach their full potential. Our workforce currently comprises 75% women, 49% people with a long-term health condition, 3% non-English ethnicity. We strive for a fully diverse workforce, which truly reflects our community.


Our Values:
Our values guide our actions and behaviours as we work together towards our vision of ‘A fully inclusive society, with equality of opportunity for all’:

  • Our passion for equality – inspiring each other and demonstrating fairness, commitment and accountability
  • Respect for self and others – being open minded, reliable and approachable, acting with integrity in everything we do
  • Being supportive – having an inclusive, positive and empathic approach to supporting others and ourselves.


How to Apply:
Please submit a CV and cover letter to Theresa Court, Advice Services Manager, at theresa@disabilitycornwall.org.uk.

Please call 01736 759500 if you would like further information before applying.

About You:

Personal Attributes:
-Experience in an information and advice role or rights-based environment
-NVQ Level 3 in Advice and Guidance or equivalent (desirable), training can be provided
-Able to demonstrate in-depth knowledge of welfare entitlements, particularly those relating to disabled people and carers
-Excellent communication and interpersonal skills
-Good level of ICT skills/abilities, preferably with experience of using a case-recording management system
-An understanding of and commitment to Equal Opportunities and the social model of disability
-Good literacy and numeracy skills
-Excellent organisational and time-management skills
-Ability to fit in well as part of a coordinated team
-Ability to work on own initiative and manage your own workload

To apply for this job email your details to theresa@disabilitycornwall.org.uk.