Key Responsibilities:
As Deputy Supervisor, you’ll be at the heart of our operations, ensuring our service users receive the best possible care while supporting staff and keeping our agency compliant with Care Quality Commission (CQC) standards.
Your day-to-day will include:
Creating and managing rotas to ensure staff coverage meets care needs.
Updating care plans and ensuring compliance with Cornwall Council and CQC requirements.
Supporting care staff with queries, training, and on-call support (including occasional weekends).
Leading the transition to a digital care planning system.
Conducting audits (e.g., training, care visits, incident logs) and preparing for inspections.
Handling new care package assessments, collecting essential information for safe onboarding.
Maintaining accurate records for training, compliance, safeguarding, and DBS checks.
Acting as a liaison between families, staff, health professionals, and regulatory bodies.
Promoting high standards of infection control, safety, and dignity in care at all times.
Who We’re Looking For
You’ll be someone who is organised, compassionate and confident working both independently and as part of a team. You’ll need a strong eye for detail and a genuine passion for helping others live safely and happily in their own homes.
Essential:
Minimum 3 years’ administrative experience in healthcare, social care, or a regulated environment.
Experience working in the care sector, ideally with familiarity in compliance and care planning.
Proficiency in Microsoft Excel, Word, and general IT systems.
Strong verbal and written communication skills.
High levels of organisation and problem-solving ability.
Understanding of confidentiality, GDPR, and safeguarding best practices.
Flexibility to support out-of-hours and weekend on-call duties as part of a rota.
Desirable:
Knowledge of CQC Fundamental Standards and experience preparing for inspections.
Experience using digital care planning systems (or leading the implementation of one).
Previous involvement in staff supervision, training, or appraisals.
What we offer
Competitive pay.
Flexible working hours with training and development opportunities.
A chance to make a meaningful impact in people’s lives.
How to Apply
If you are an experienced administrator or care coordinator looking for a rewarding role, we’d love to hear from you! Send your CV and cover letter to roselyonmanor@gmail.com or call 01726 814297 for more information.
Job Types: Full-time, Part-time
Pay: From £14.00 per hour
Benefits:
Discounted or free food
Free parking
Schedule:
Day shift
Monday to Friday
Weekend availability
Education:
Certificate of Higher Education (preferred)
Experience:
Customer service: 3 years (preferred)
Administrative experience: 3 years (preferred)
Language:
English (required)
Licence/Certification:
Driving Licence (preferred)
Work Location: In person
Do you have a passion for high-quality care and strong administrative skills? Could this be the role for you?
We are looking for a Deputy Supervisor to join our dedicated team at Old Roselyon Manor Domiciliary Care Agency, supporting elderly individuals to live independently in their own homes.
In this pivotal role, you will provide both operational and administrative support, working closely with the Registered Manager and Supervisor to ensure daily operations run smoothly and in full compliance with Care Quality Commission (CQC) standards.
This role is ideal for someone with experience in the care sector who thrives in a varied position that combines hands-on support, operational management, and administrative leadership. You’ll work closely with the Registered Manager and Supervisor to keep services running smoothly, ensure full regulatory compliance, and support a team of committed care professionals.
