• Full time
  • Anywhere
  • 31 December 2023
  • Salary/Hourly Rate: £18 an hour




Job Title:  Care Manager

Hours: 40 hours per week

Location: Launceston , Liskeard, Looe

Reports to: Registered Manager

Role Purpose

To provide high quality homecare services that support the rights of clients to live the

lives they choose as far as they are able. The registered manager is directly accountable for the Location management team and to the regulatory body for domiciliary care, the

Care Quality Commission.


Key responsibilities

• Efficiently manage the day to day running of the company

• Allocate resources and monitor performance to deliver high quality homecare to are service users

• Manage all aspects of the staff team and provide sound leadership to ensure

staff are clear about their respective duties and responsibilities and have the

support they need to carry out their roles safely.

Duties and specific responsibilities

• Manage the day-to-day functionality of the service

• Be responsible for the safe delivery of the service in line with legislative

requirements and company policy and procedures

• Undertake training and development to keep up to date with the law, best

practice and changes in company policy, CQC regulations and government

legislation. Apply this knowledge to day-to-day management and delivery of care.

• Understand and monitor health and safety in the workplace and in the field

• Maintain full and accurate records and reporting systems in accordance with

legal requirements and to ensure the effective running of the business.

• Effectively manage and record complaints and incidents.

• Carry out investigations relating to the quality of the service and use findings to

make improvements.

• Be prepared to work flexibly to ensure the safe delivery of the service

• Provide an excellent service to clients and customers

• Promote the rights of each client and keep their wishes at the centre of their care

and support

• Make sure that prior to each service commencing, a client assessment and risk

assessment with the client, and/or their chosen representatives, has been

completed including what the customer needs and would like to achieve from

their care and support

• Make sure a written individually tailored care and support plan has been created

and agreed, that respects the client’s wishes and promotes their dignity and

privacy. Agree appropriate risk control measures to reduce identified risks

• Provide the client, and where appropriate their representatives, with information

about the service so that they are clear about what to expect and how they can

raise any concerns

• Apply excellent communication skills with clients, their families and

representatives, staff and other health and social care professionals to deliver

high quality homecare services

• Keep all information about clients and their families secure and confidential

• Lead, manage, support and mentor staff

• Adhere to the code of conduct / confidentiality in the office and be respectful of

peers, working cohesively

• Work with the HR Manager to manage the effective recruitment, induction and

training of the coordinator (s), supervisor (s), care workers and other support


• Identify ongoing training needs and ensure staff are up to date with current best


• Ensure there are sufficient numbers of suitably qualified staff allocated

appropriately to meet service needs at all times

• Implement company policy and procedures in relation to managing absence,

disciplinary, capability and grievance matters

• Provide information, guidance and ongoing supervision to enable staff to

effectively and safely carry out their roles.

• Carry out annual appraisals and monitoring of staff performance

• Ensure all emergency on-call issues are dealt with effectively, such as covering

calls either directly or indirectly when care workers are sick or absent

• Promote the business

• Attend external meetings and represent the service in a positive manner


• Participate in the growth and development of the business. Work with the senior

management team to achieve sales targets and deliver within budget

• Provide weekly, monthly, quarterly and annual reports to the COO and CEO.

• Complete regular monthly audits of client and carer files.

This list is not exhaustive and from time to time you may be required to undertake

additional duties.

This job description will be updated from time to time at the discretion of management

in response to changing business needs.

Essential Skills:


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