Corserv Care is part of the Corserv Group and provides a range of services under one brand. The focus of the company is the delivery of high quality, personalised care in partnership with health and the voluntary community. Our services are key in supporting health and social care in Cornwall, and our focus is very much supporting people’s independence. Working on the frontier between health and social care, we help individuals focus on building their strengths and achieving their goals.
This role forms part of the centralised team of Reablement Referral Coordinators and includes dedicated schedulers for the County, operating within Corserv Care to support STEPS and the wider cares services covering a 7-day service provision. The purpose of the role is to plan and organise the work of the Support Workers in the most effective manner whilst maintaining continuity of care for Service Users and supporting the Registered Manager and team with administration functions.
It is responsible for the scheduling and other administrative processes involved with taking on new customers, in a way that is target driven and maximises the efficient use of capacity It will assist the discharge Co-Ordinator’s with the scheduling, setting up new referrals on total mobile and all admin around this process that is involved with taking on new customers into the three Community services in each of the localities, in a way that is target driven and maximises the efficient use of capacity.
The role involves preparing planned schedules of work but also adjusting schedules on a day-to-day basis in response to short notice sickness/absence, to accommodate new referrals and as a result of any other changing circumstances. Crucially, this team will ensure that all care visits are covered and that no missed visits occur.
Under the leadership and management of the Registered Manager the Reablement Referral Coordinators, who will support the implementation of a new model of service delivery for Reablement covering Cornwall County, comprising of an initial up to 3-day assessment to assess for Reablement potential and a further continuation of up to 21 days to reach identified Reablement goals.
Your job will be:
Screen all initial new referrals into the “hub” to assess initial pathway and criteria of the service in times of the discharge co-ordinator on leave. To support with setting up referrals when acceptances are high. To scheduler across the county with your fellow scheduler looking at cross boundary sharing to ensure mileage is reduced, or referral are accepted in areas where they are higher. Sharing staff sensibly across teams and maximise referral acceptance. Covering each other when one is on leave, supporting with the discharge co-ordinators leave periods.
Work collaboratively with Lifeline to offer and assess further support using a TEC enabled approach. Close liaison with the Corserv Care’s, Hospital Discharge Co-ordinator, based at RCHT and UHP to ensure capacity is prioritised for medically fit patients requiring discharge to Corserv Care, through either the STEPS or Care & Support Teams to provide packages of care.
Close liaison with the Registered Managers to identify pending staff capacity to forward plan the creation of new care runs. Work closely with community-based Teams to discuss care needs of potential new customers to ensure these can be safely met by the team.
Co-ordinate with community-based Teams to arrange follow on start dates, visits and care plan completion for new customers. Assess the potential to improve outcomes/lives gathering information from a range of sources, including adults, carers; and relevant others; other agencies, and other people within the person’s wider support network. Promote independence by offering information and advice, signposting to other agencies as appropriate, and prompting contact with social and community resources.
Promote and facilitate effective communication with families, carers and individuals and other agencies to ensure the views and wishes of individuals and carers are given appropriate consideration and are central to all decision making.
We are looking for you to bring:
Minimum Level 3 qualification in health, social care or relevant areas or the capacity and willingness to work towards appropriate qualifications.
Knowledge and experience of relevant legislation, policy and principles, including Social Care and Human Rights legislation and Person-Centred care policies and practices and applies in all day-to-day activities.
Demonstrates good skills and abilities of electronic programming/rota systems plus experience of Microsoft Office packages
Experience in social care with adults in need of support services and their families or a demonstrable commitment to adult social care
Ability to use effective interviewing skills to undertake assessments of need, including risks and strengths.
Our offer to you
Salary: £24,308 to £27,538 depending on experience
Working Hours: 37 per week.
Contract Type: 12 month fixed term contract
Base: Castle Canyke, Bodmin.
Closing date: Midnight Sunday 13th July 2025
Working with us you will have an employee benefits package that includes:
Generous pension scheme with employer contribution
Employee discount scheme and wellbeing events
Holiday starting at 23 days and increasing to 28 with service (pro-rata if part-time) with option to purchase additional, plus bank holidays
Cycle to Work scheme.
Flexible working hours & home working options
Investment and support in your continuous training and development
Opportunity to become a Safeguarding Advocate, Health & Wellbeing Champion and Mental Health First Aider
Safeguarding
We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to an Enhanced DBS check. If the role is working with vulnerable individuals and/or children and young people, you will be asked to complete a relevant DBS check to be successfully appointed to the role.
To apply: Please click to apply
Or call 0300 303 2130
Thank you for your interest in supporting our important work at Corserv Care.
Our ideal candidate:It is responsible for the scheduling and other administrative processes involved with taking on new customers, in a way that is target driven and maximises the efficient use of capacity It will assist the discharge Co-Ordinator’s with the scheduling, setting up new referrals on total mobile and all admin around this process that is involved with taking on new customers into the three Community services in each of the localities, in a way that is target driven and maximises the efficient use of capacity.
The role involves preparing planned schedules of work but also adjusting schedules on a day-to-day basis in response to short notice sickness/absence, to accommodate new referrals and as a result of any other changing circumstances. Crucially, this team will ensure that all care visits are covered and that no missed visits occur.
Essential Skills:We are looking for you to bring:
Minimum Level 3 qualification in health, social care or relevant areas or the capacity and willingness to work towards appropriate qualifications.
Knowledge and experience of relevant legislation, policy and principles, including Social Care and Human Rights legislation and Person-Centred care policies and practices and applies in all day-to-day activities.
Demonstrates good skills and abilities of electronic programming/rota systems plus experience of Microsoft Office packages
Experience in social care with adults in need of support services and their families or a demonstrable commitment to adult social care
Ability to use effective interviewing skills to undertake assessments of need, including risks and strengths.
