About the role: Reporting into Corserv Care’ Senior People Partner, you will be responsible for the design and delivery of high-quality training for all Corserv Care employees to ensure every employee is confident and competent in their ability to work in a person centred and compassionate manner. You will also support the delivery of the People Plan, with the overall aim of improving the employee journey for Corserv Care’s
People.
Role Purpose: To design, deliver, and evaluate high-quality training programs that ensure our care workers have the knowledge, skills, and confidence to provide exceptional, compassionate care to individuals. The Care Trainer plays a key role in maintaining compliance with health and social care standards and fostering a culture of continuous learning and development.
-Deliver high-quality training aligned with CQC standards, legislation, and good practice.
-Play a key part in ensuring the continued delivery of Good care, to ensure every employee is confident and competent in their ability to work in a person centred and compassionate manner.
-With the Senior People Partner and service Managers design, plan and lead an engaging company induction to include role specific mandatory training.
-As one of the initial points of contact between Corserv Care and new employees, our trainer should demonstrate passion for their role and the Corserv Care mission, vision and values.
-Design, plan and lead refresher training sessions for staff.
-Work with Senior People Partner and People Advisors to deliver ad-hoc training on a variety of HR topics to include Safer Recruitment.
-Coordination and delivery of training against Corserv Cares objectives and training statistics.
-Provide practical, hands-on training across a variety of subjects.
-Develop and maintain the service training matrix to track and manage training compliance.
-Create and update course materials including presentations, e-learning modules, and workbooks.
-Adapt training methods to meet varied learning styles and maximise staff engagement.
-Working in partnership with the People Advisor (L&D) and People Advisor (Resourcing & ER) to plan and publish training calendars.
-Ensure employee training files are up to date.
-Observe workplace practice.
-Maintain regular contact with new employees, coaching and supporting where appropriate.
-Attend external meetings and conferences where required.
-Promote learning and development opportunities that Corserv Care offer.
-Work with Registered Managers to ensure the implementation of individual personal development plans.
Safety: Prevent harm to people and the environment
This competency is around ensuring safety is at the forefront of everything we do and embedded throughout the business, enabling Corserv to be recognised as a proactive leader in risk management and contributing to our aspiration of Zero Harm for everyone involved with, or affected by our work activities.
This is seen by:
-Encourage ownership of risk by teams managing work activities
-Maintaining regular front line presence to demonstrate leadership for safety
-Ensure hierarchy of risk control for elimination of hazards is considered from project inception through to completion
-Keeps abreast of legislative change and emerging technologies to maximise impact on safety management
People: Attract, retain and develop our colleagues to reach their full potential
This competency is around contributing to good working relationships and team effectiveness, so that the collective performance is greater than the sum of each individual’s effort, whilst recognising the contribution each team makes to Corserv’s business objectives.
This is seen by:
-Tackling conflict within the team or group, trying to balance team and individual needs
-Sharing resources for the benefit of the wider organisation
-Supporting teams and individuals during difficult or challenging times
-Asking for and using ideas from team members to improve work and meet business objectives
Excellence: Focus on being brilliant at everything we do
This competency is about taking pride in our work and continuously striving to deliver high standards, encouraging a culture of innovation, accountability, and performance. This contributes to Corserv’s aim of being known for service excellence and delivering maximum value for our customers and communities.
This is seen by:
-Setting and maintaining high personal standards and encouraging others to do the same
-Taking ownership for quality outcomes and following through on commitments
-Identifying opportunities to improve services, processes or ways of working
-Actively seeking and acting on feedback to drive continual improvement
-Demonstrating resilience and adaptability in the face of challenges, maintaining focus on achieving outcomes
Responsible: Prioritise working ethically, sustainably and authentically
This competency is about doing the right thing even when no one is watching and considering the long-term impact of decisions. It supports Corserv’s ambition to be a trusted, socially responsible organisation that acts with integrity and promotes sustainable practice.
This is seen by:
-Making decisions that reflect ethical standards, fairness, and integrity
-Promoting sustainable practices in day-to-day work and encouraging others to do the same
-Acting transparently and with honesty, even when it may be difficult or unpopular
-Recognising and challenging behaviour that conflicts with Corserv’s values or commitments
-Considering the impact of actions on the environment, communities, and future generations
Value: Ensure all that we do creates a lasting impact
This competency is about ensuring that work adds meaningful value to customers, colleagues, and communities and that resources are used wisely. It reinforces Corserv’s commitment to delivering lasting benefits through every project, service, and interaction. Our company values are ‘Inclusive, Collaborative, Trusted & Committed’.
What you’ll be doing:
-Design and Deliver Training:Work with the Professional Service Lead, Operational Managers and Managers of Services to determine training requirements.
-Develop and deliver engaging training sessions such as Oliver McGowan, safeguarding, manual handling, medication administration, dementia care, and emergency first aid.
-Tailor training to meet the needs of new and existing staff across various care settings.
-Review and adapt E-Learning content as and when necessary.
-Assessment and Evaluation:
-Assess learners’ understanding and competence through practical and theoretical evaluations.
-Monitor and report on training effectiveness and staff progress.
-Compliance and Record-Keeping:Maintain accurate training records in line with regulatory requirements.
-Ensure all training meets contractual requirements and CQC and Skills for Care standards, and keep up to date with service, local and national policy changes.
-Support and Development:Provide one-on-one coaching and mentoring to employees.
-Support employees working towards qualifications such as NVQ Level 2/3 in Health and Social Care.
Safeguarding: We are committed to safeguarding the welfare of all our service users, clients and customers. This role is subject to a basic DBS check.
Essential Skills:-Recognised training or teaching qualification (e.g., PTLLS, AET, or equivalent).
-Diploma level 3 in Health & Social Care or experience of working in the social care sector, and a working knowledge of legislative requirements in the care sector.
-Experience in delivering mandatory training.
-Strong communication and presentation skills.
-Knowledge of adult learning principles and training methodologies.
-Empathetic and patient.
-Full UK driving license
-Highly organised and self-motivated.
-Passionate about improving care standards.
-Able to inspire and motivate others.
